Frequently asked questions
No, a printout is not necessary. You can simply show the PDF ticket with barcode on your smartphone. Of course, you can also print out the ticket and show it on departure.
Yes, according to the entry regulations for Austria, you are obliged to carry your original identity card or passport with you on the journey.
In order to be able to offer our ski trips, we have to ensure a minimum number of participants (15 people) on our buses. Therefore we cannot guarantee the realisation of the trip if the number of participants is not sufficient. Should this be the case, we will inform you at the appropriate time (at the latest 12 hours before departure) by email. In this case we will of course refund the total price you have paid.
Our ski trips generally take place in any weathers. Only due to extreme weather conditions or if the ski area is closed, the trip will not take place. If a trip cannot take place, we will inform you at the appropriate time by e-mail, at least 12 hours before departure. In this case we will of course refund the total price you have paid.
Yes, a bus trip can also be booked without a ski pass. When booking, please select the corresponding ticket “Bus ride ONLY/ without ski pass” for adults or children.
Cancellations are free of charge up to 24 hours before departure, otherwise a cancellation fee of €25 per person will be charged. In case of cancellation on the day of departure the fee is 95%. For no-shows the fee is 100%.
Departure Munich:
06:45 am: Central bus station Munich (ZOB)
Hackerbrücke, Arnulfstr. 21 (please pay attention to the large display board and the electronic display directly on the bus platform)
Other possible stops:
07:30: Holzkirchen, Konrad-Zuse-Straße/Bergfeldstraße
07:45 am: Rosenheim/Pfraundorf - commuter parking lot
When paying, please select your preferred destination under
desired boarding point. Alternatively, you can also use the comment field for this.
If you do not have any equipment yet, you are welcome to contact one of our local partners. You even get a 20% discount as a KitzSkiXpress customer. You can find our partners here.
If you are under the age of 18, for legal reasons we may only accept you with a signed declaration of consent from your parent or legal guardian. Please download the declaration of consent here and present your completed and signed declaration of consent without being asked when you board.
We recommend to take all your valuables with you. Change clothes and shoes which you don’t need may remain on the bus. However, we accept no liability for items left behind.
Please be on time for the departure at 16:30 in the ski area at the agreed location. Please understand that we have to leave the destination area on time in order to be able to return to all exits for all passengers (Munich, Holzkirchen and Rosenheim). If you miss the bus the return journey / return transportation it is upon your own resposibilty.
For safety reasons, pets/dogs are not permitted on any of our buses.
Lost property is collected at the depot in Hofolding, Fichtenstr. 29. Contact us at “info@geldhauser.de” to find out whether your lost property has been handed in and you can collect it during business hours Monday - Friday between 9:00 - 16:00. Lost property can NOT be sent by post. In the case that you have already loaded your equipment in Kitzbühel and still missed the return journey, our bus driver is obliged to unload your equipment and hand it in at the Fleckalmbahn in Kitzbühel. If you miss the bus the return journey / return transportation it is upon your own resposibilty.
No, we do not offer one-way tickets. Our KitzSkiXpress is a day trip with a return journey to/from Kitzbühel on the same day. You are free to decide whether you want to travel to Kitzbühel one-way. Please note that the prices remain the same and you have to inform the driver / tour guide that you are not travelling back and that you are responsible for your own return journey on another day. We accept no liability for this. As the KitzSkiXpress runs or does not run depending on the number of participants booked, we cannot guarantee that you will get a place on the return journey.
No, we do not offer multi-day tickets. Our KitzSkiXpress is a day trip with a return journey to/from Kitzbühel on the same day. It is possible to book several days individually with us, but please note that the prices remain the same and you have to inform the driver / tour guide. As the KitzSkiXpress runs or does not run depending on the number of participants booked, we cannot guarantee that both your planned outward and return journey will take place.